Children's Privacy Notice
This Children's Privacy Notice is written for parents and legal guardians of children under the age of 13. It supplements our Privacy Policy and explains specifically how we handle personal information about young children in compliance with the Children's Online Privacy Protection Act of 1998 ("COPPA").
Please read this notice carefully before allowing your child under 13 to use LOTSOG Learning.
WHAT WE COLLECT FROM CHILDREN UNDER 13
We collect the minimum information necessary to provide the educational service. For a child under 13, this includes:
| Information | Why we need it | How it is used |
|---|---|---|
| First name (or chosen display name) | Personalizing the learning experience | Displayed in the app to the child and their teacher |
| Age or birth year | Verifying COPPA applicability; setting appropriate content level | Determines parental consent requirements |
| Parent/guardian email address | Sending COPPA consent verification; communicating about the account | Consent verification only; optional newsletter requires separate opt-in |
| Learning progress data | Tracking course completion and mastery | Shown to the child and, if applicable, their teacher |
| Voice tutor session transcripts | Safety monitoring; educational quality | Retained 90 days; reviewed only for safety or quality purposes |
We do not collect from children under 13:
- Full name (only a display name is required)
- Physical address
- Phone number
- Social Security number or government ID
- Photos, video, or audio beyond voice tutor sessions
- Location data beyond country (for geographic pricing)
- Any information for advertising purposes
HOW WE COLLECT IT
We collect this information:
- Directly from you (the parent) when you create an account for your child
- From your child's use of the platform (progress data, voice tutor transcripts)
- From an institution if a school has assigned the Service to your child and has obtained your consent as required by applicable law
We do not collect information about children under 13 from third-party sources.
HOW WE GET YOUR CONSENT
Direct accounts (parent-created): Before a child under 13 may use the Service, we require verifiable parental consent through our consent verification process. This involves:
- A parent or guardian creating the account and providing their own email address
- Receiving a consent verification email at the parent's address
- Reviewing this Children's Privacy Notice and our Privacy Policy
- Affirmatively confirming consent
We do not permit children under 13 to create independent accounts. If we discover that a child under 13 has created an account without parental consent, we will immediately suspend the account and notify the email address on file.
Institutional accounts: When a school assigns LOTSOG Learning to students under 13, the school acts as agent for parents in obtaining COPPA consent, provided the school has entered into a Data Processing Agreement with us and has obtained appropriate written parental consent consistent with COPPA's school official exception.
HOW WE USE YOUR CHILD'S INFORMATION
We use information about children under 13 only to:
- Provide the educational Service your child is enrolled in
- Display learning progress to your child and their teacher (if applicable)
- Ensure safety in voice tutor interactions
- Communicate with you (the parent) about your child's account
- Comply with legal obligations
We do not:
- Use your child's information for targeted advertising
- Build a profile of your child for commercial purposes
- Share your child's information with advertisers or data brokers
- Use your child's information to train AI models
- Condition the Service on your child providing more information than is necessary
WHO CAN SEE YOUR CHILD'S INFORMATION
| Party | What they can see |
|---|---|
| You (parent/guardian) | Everything -- full access on request |
| Your child | Their own progress, courses, and display name |
| Assigned teacher (if applicable) | Display name, assigned course progress, mastery scores |
| Institution administrator (if applicable) | Display name, enrollment status |
| Our staff | As needed for safety, support, and legal compliance |
| No one else | We do not sell or share children's data with third parties for commercial purposes |
YOUR RIGHTS AS A PARENT
At any time, you may:
Review: Request to see all personal information we have collected from your child. We will provide this within 30 days of a verified request.
Correct: Request correction of any inaccurate information.
Delete: Request deletion of your child's account and all associated personal information. We will complete deletion within 30 days and confirm when done.
Refuse further collection: Withdraw consent and prevent any future collection of your child's information. Note that withdrawal of consent means your child will no longer be able to use the Service.
Opt out of specific uses: While we do not use children's data for non-educational purposes, you may contact us to discuss any specific concerns.
How to exercise these rights: Email privacy@msi3.com with the subject line "COPPA Request -- [Your Child's Display Name]." We will verify your identity as the account holder before processing the request.
We will never require you to pay a fee or purchase anything to exercise these rights.
HOW WE PROTECT YOUR CHILD'S INFORMATION
We implement measures specifically designed to protect children's data:
- Accounts for children under 13 are flagged and receive enhanced access controls
- Voice tutor transcripts involving children are reviewed with higher priority for safety
- Staff with access to children's data receive privacy training
- We apply data minimization -- we collect and retain only what is necessary
- We delete children's data promptly upon account deletion or parental request
CHANGES TO THIS NOTICE
If we make a material change to how we collect, use, or share children's personal information, we will notify you at your registered parent email address and obtain fresh consent if required by COPPA before the change takes effect.
CONTACT
If you have questions about your child's privacy or wish to exercise your parental rights:
Email: privacy@msi3.com
Subject line: COPPA Request
LOTSOG Learning / MD3C, LLC
5800 N. Kilbourn Ave, Chicago, IL 60646